Terms and Conditions

Last updated: December 18, 2025

1. Introduction

Welcome to Souv (“we”, “our”, “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the Souv website, mobile application, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. About Souv

Souv provides a phygital souvenir experience that connects physical souvenirs (such as stickers, QR codes, NFC-enabled products, or other physical items) with digital content, including personal memories, photos, notes, and destination-related content.

Some features may be available only during pilot phases or limited releases and may change over time.

3. Eligibility

You must be at least 16 years old to use our Services.

By using Souv, you confirm that:

  • You meet the minimum age requirement

  • You have the legal capacity to enter into these Terms

4. Account Registration

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Notify us immediately of any unauthorized access

You are responsible for all activity that occurs under your account.

5. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Services for illegal or harmful activities

  • Upload content you do not own or have rights to

  • Attempt to interfere with or disrupt the Services

  • Reverse engineer, copy, or misuse any part of the platform

We reserve the right to suspend or terminate access if these Terms are violated.

6. User Content

6.1 Your Content

You may upload or create content such as:

  • Photos, videos, text, notes, or memories

  • Content linked to physical souvenirs

You retain ownership of your content.

By uploading content, you grant Souv a non-exclusive, worldwide, royalty-free license to store, display, and process the content solely for the purpose of providing and improving the Services.

6.2 Responsibility

You are solely responsible for the content you upload and confirm that:

  • You own the content or have permission to use it

  • It does not infringe on third-party rights

  • It does not violate applicable laws

7. Physical Products & Third-Party Souvenirs

Some Souv experiences may involve physical products (e.g. stickers, QR codes, NFC-enabled souvenirs).

Please note:

  • Souv may not manufacture or sell all physical items directly

  • Physical products may be produced or distributed by third-party partners

  • Souv is not responsible for defects, loss, or damage to third-party physical products

Digital experiences linked to physical products may depend on proper use, scanning, or activation.

8. Payments and Transactions

Certain features or products may require payment.

When making a purchase, you agree that:

  • Prices and availability may change

  • Payments are processed through third-party payment providers

  • Refunds, if applicable, are subject to the stated refund policy

We do not store full payment card details on our servers.

9. Intellectual Property

All intellectual property related to the Services, including:

  • Software

  • Design

  • Branding

  • Logos

  • Text and visual elements

is owned by or licensed to Souv.

You may not use, copy, or distribute any part of the Services without prior written permission.

10. Location, Camera, and Device Features

Certain features may require access to:

  • Location services

  • Camera

  • Media storage

These features are optional and controlled via your device settings.
Disabling them may limit functionality.

Details on data usage are explained in our Privacy Statement.

11. Service Availability & Changes

Souv is provided on an “as-is” and “as-available” basis.

We may:

  • Modify or discontinue features

  • Introduce new services

  • Temporarily suspend access for maintenance

We are not liable for interruptions or changes to the Services.

12. Disclaimer of Warranties

To the fullest extent permitted by law, Souv:

  • Makes no guarantees that the Services will be error-free or uninterrupted

  • Does not guarantee accuracy, reliability, or availability of content

Use of the Services is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Souv shall not be liable for:

  • Indirect or consequential damages

  • Loss of data, memories, or content

  • Loss or damage related to physical souvenirs

  • Issues caused by third-party partners or services

14. Termination

You may stop using the Services at any time.

We may suspend or terminate your access if:

  • You violate these Terms

  • Required by law

  • The Services are discontinued

Upon termination, your right to use the Services ends.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the European Union and the applicable local jurisdiction, without regard to conflict of law principles.

16. Changes to These Terms

We may update these Terms from time to time.
Changes will be posted on our website with an updated “Last updated” date.

Continued use of the Services after changes means you accept the revised Terms.

17. Company Information

The Services are operated by:

Company name: Digital Innovations d.o.o.
VAT ID: HR11234155833
Registered address:
Obala 2/8
20270 Vela Luka
Croatia

Email: antonio@akker.co