Privacy Statement
Last updated: January 14, 2026
Introduction
Your privacy is important to us. This Privacy Statement explains how we collect, use, store, and protect your personal information when you access or use our website, applications, and related services (“Services”). We are committed to handling your data responsibly and in accordance with applicable data protection laws.
Information We Collect
We may collect personal information that you provide directly to us, including:
Name and contact details
Email address and phone number
Payment and billing information
Account credentials, preferences, and settings
We also collect certain information automatically when you use our Services, such as:
Device information, identifiers, and IP address
Browser type, operating system, and language settings
Usage data, interaction logs, and analytics
Cookies and similar tracking technologies
Location Data
With your permission, we may collect and use precise location data to enable core functionality, including:
Displaying your current location on maps
Helping you find nearby places, services, or points of interest
Calculating distances and providing navigation or directions
Delivering relevant local content and recommendations
Improving service performance and regional coverage
You can manage or withdraw location permissions at any time through your device settings. Please note that disabling location access may limit certain features. Location data is retained for up to 90 days, or longer if required to provide active Services or comply with legal obligations.
Camera and Media Access
We may request access to your device’s camera or media features for optional functionality, such as:
Scanning QR codes
Capturing images for customer support or verification
Uploading photos or documents at your request
Camera and media access is used only when you actively enable these features and can be revoked at any time via your device settings.
How We Use Your Information
We use your information to:
Provide, operate, and improve our Services
Process payments and complete transactions
Communicate with you, including service-related notifications
Respond to inquiries and provide customer support
Send marketing communications, where permitted by law and with your consent
Detect, prevent, and address security or fraud issues
Comply with legal, regulatory, and contractual obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
With trusted service providers who support our operations
With business partners, where you have given explicit consent
With legal or regulatory authorities when required by law
In connection with a merger, acquisition, or sale of assets
All third parties are required to handle your information securely and in accordance with applicable laws.
Data Security
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable security measures, no method of data transmission or storage is completely secure.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access and obtain a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Statement, unless a longer retention period is required or permitted by law.
Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child’s information has been collected, please contact us immediately so we can take appropriate action.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests, where not overridden by your rights
Protection of vital interests
Automated Decision-Making
We may use automated decision-making, including profiling, to enhance and personalize our Services. Where required by law, you have the right to request human intervention, express your point of view, and challenge such decisions.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. You can manage cookie preferences through your browser settings. For more information, please review our Cookie Policy.
Third-Party Links
Our Services may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.
Contact Us
If you have questions or concerns about this Privacy Statement or our data practices, please contact us:
Email: hello@akker.co
Address: Bledska ul. 3 10000, Zagreb (HR)
Phone: +385 99 696 4190