Shipping policy

Draft for legal review — not final. Have counsel approve before treating this as binding shop policy.

This draft describes how SOUV ships Memory Stickers and Memory Magnets ordered in our online shop (souv.app). Prices, zones and timings shown at checkout always take precedence if they differ from this page.

Where we ship

• Croatia — domestic delivery.

• European Union — selected EU countries offered at checkout.

Delivery times

Orders are typically prepared within 1–3 business days. Delivery then usually takes about 2–5 business days depending on destination and carrier. These are estimates, not guarantees.

Shipping costs

Shipping may be free for Croatia and for some larger packs to the EU. Smaller packs to the EU may include a shipping fee. The exact amount is calculated and shown in your cart before you pay.

Fulfillment

Magnet packs are assembled with the SOUV designs you selected. Sticker packs ship as selected pack sizes. You receive an order confirmation by email after payment, and shipping updates when available.

Questions

For shipping questions, contact us via the form on souv.app or the support email listed in your order confirmation.